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マレーシア航空は、WPUA/WPMを利用するマレーシア政府（GOM）の公式な旅行がすべて円滑に行われ、財務省および首相府の指示に従っていることを監視し確実にするサービスを提供しています。WPUA/WPMのポリシーについては、GOMと旅行代理店間の調整をしています。旅行関連のお問い合わせにつきましては、以下のフォームにご記入のうえお送りください。

 

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Frequently Asked Questions

Enjoy a special discount for government officials on official duty.

Available on selected promotions.

We offer special fares for group movement.

  • For Business Suite, Business Class and also for group movement.
  • For Economy Class Counter B17 (KLIA only).

Government officers can convert regular Enrich card to GOM Enrich card for free. Kindly email enrich@malaysiaairlines.com

  • 55kgs – Business Suite
  • 50kgs – Business Class
  • 40kgs – Economy Class

Your gateway to over 900 destinations and access to 600 lounges.

  • Online
  • Mobile check-in
  • Telephone check-in for Business Suite and Business Class
  • City check-in at KL Sentral
  • Fast kiosk & MH kiosk check-in

Free In-flight meals and special orders:

  • 25 menus for Chef-on-Call
  • Fine dining for Business Suite and Business class
  • 20 special meals to suit your diet
  • Skysnacks for long haul flights
  • Selection of movies, TV shows & chart topping music
  • For Business Suite, Business Class, Enrich Gold and Enrich Platinum Travellers.
  • Also available for Economy Class Travellers.

Ticket refunds can be processed online through the MHGOM Portal. For tickets issued before June 2021 kindly email salesportal@malaysiaairlines.com for refund.

Invoices can be retrieved online through MHGOM Portal.

Domestic

No show fee RM50 + SST

Change of date: No Charges but subject to same class availability

Reissuance fee No Charges

Refund Fee for EYCL : Tickets issued after Feb 2021 – No charges 

Refund Fee for Business Class : Refund fee applies

 

International

No show fee RM150

Change of date: No Charges but subject to same class availability

Reissuance fee No Charges

Refund Fee for Economy Class ticket issued after Feb 2021 – No charges 

Refund Fee for YIFMH fare : Refund fee applies

Refund Fee for Business Class : Refund fee applies

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"