FREQUENTLY ASKED QUESTIONS

• What is MHholidays?

MHholidays is a tour operator that provides dynamic flight + hotel packages, hotel stays, tours & activities, and airport transfers, and is fully operated by TUI International Holiday (Malaysia) Sdn Bhd.

• If I have issues with my booking on MHholidays, which number should I contact?

You may contact MHholidays Customer Service of TUI International Holiday (Malaysia) Sdn. Bhd. from 8am – 6pm UTC/GMT +8 from Monday – Saturday, except public holidays.

Email: customercare.mhholidays@tui.com

Phone: +60 16 299 9767

• What are the destinations available on MHholidays?

You can book on any Malaysia Airlines operated flights to any destination served by Malaysia Airlines.

• Can I just book my hotel without flights under Malaysia Airlines Holidays?

Yes, you may book hotel without flight under Malaysia Airlines Holidays. 

• What is the email address for me to write in a complaint or feedback about Malaysia Airlines Holidays (MHholidays)?

Please email customercare.mhholidays@tui.com 

• Can I book a Business Class package on Malaysia Airlines Holidays?

Yes, you can choose to book either Business Class or Economy Class flight ticket. 

• I can see in the passenger selection, children is up to 17 years old, so for my teenage son his flight ticket will be charged as child fare for MHholidays packages?

For flight booking, child fare only applicable up to 11 years old. More than 11 years old will be charged as adult fare.  

• How early can I book my holiday package with MHholidays?

You can book your holiday package 11 months in advance. 

• How many guests can I have in one booking with MHholidays

You can enter a maximum of 9 travellers (adults 18+ plus children 2 to 17 years) old per booking.

Infants younger than 2 years are limited to 1 infant per adult 18+.

• How many accommodation rooms can I have in one booking with MHholidays?

You can have a maximum 3 rooms under one booking. The total number of travellers for all rooms together must not exceed 9 travellers (adults + children 2 to 11 years)

• Can I see the price breakdown for my flight and hotel booked under MHholidays?

You can only view the bundled price for your flight + hotel.

• Can I make my MHholidays package bookings at the last minute

You can book your flight + hotel 2 days prior to your departure.

• Is there a maximum number of days that I can book in the package?

You can book a maximum of 20 nights.

• Can I still earn Enrich Points if I book my travels via MHholidays?

Yes, you still can earn Enrich Points for the flight portion. Your points will be credited upon flight check-in.