FREQUENTLY ASKED QUESTIONS

 

 

  • What is Malaysia Airlines Holidays?

Malaysia Airlines Holidays is a tour operator that provides dynamic flight + hotel package and is fully operated by TUI International Holiday (Malaysia).

 

  • If I have issues with my booking on Malaysia Airlines Holidays, which number should I contact?

You may contact TUI International Holiday at +6015-4600 0044 (8am – 6pm Monday – Saturday). For any emergency please contact +6015-4600 0055 (24/7) (international/domestic call charges may apply)

 

  • What are the destinations available on Malaysia Airlines Holidays?

You can book on any Malaysia Airlines operated flights departing from any Malaysian or International airports.

 

  • Can I just book my hotel without flights under Malaysia Airlines Holidays?

Yes, you may book hotel without flight under Malaysia Airlines Holidays. 

 

  • What is the email address for me to write in a complaint or feedback about Malaysia Airlines Holidays (MHholidays)?

Please email customercare.mhholidays@tui.com 

 

  • Can I book a Business Class package on Malaysia Airlines Holidays?

Yes, you can choose to book either Business Class or Economy Class flight ticket. 

 

  • I can see in the passenger selection, children is up to 17 years old, so for my teenager son his flight ticket will be charged as child fare for MHholidays packages?

For flight booking, child fare only applicable up to 12 years old. More than 12 years old will be charged as adult fare.  

 

  • How early can I book my holiday package with MHholidays?

You can book your holiday package 183 days in advance. 

 

  • How many number of guests can I have in one booking with MHholidays

You can have a maximum of 5 adults and 3 children under one booking.

 

  • Can I see the price breakdown for my flight and hotel booked under MHholidays?

You can only view the bundled fare for your flight + hotel. 

 

  • Can I make my MHholidays package bookings at the last minute

You can book your flight + hotel one day prior to your departure.

 

  • Is there a maximum number of days that I can book in the hotel package?

You can book a maximum of 15 days for hotel stays.  

 

  • Is online banking available for payment for MHholidays?

We only accept online debit and credit card payment for now.

 

  • Can I still earn Enrich Miles if I book my travels via Malaysia Airlines Holidays?

Yes, you still can earn Enrich Miles for the flight portion. Your miles will be credited upon flight check-in.

 

 

Please note that bassinet seats are not available in Business Suite cabin. In case you want to proceed with your booking, please click "Continue"